Legalities

Fantasy Cricket AU is committed to providing a legal and compliant platform for fantasy Australian football enthusiasts. This page outlines the legal considerations, regulations, and responsibilities associated with our services. By participating in contests on our platform, you agree to comply with all applicable laws and regulations, as well as the terms and conditions outlined in this document.

Contest Cancellation by Users

Pre-Contest Cancellation: If you wish to cancel your participation in a contest before it starts, you can do so within the specified time frame shown on the contest details page. Upon cancellation, any entry fees paid will be refunded to your account balance.

Post-Contest Start: Once a contest has begun, cancellations are not allowed. Entry fees are non-refundable after the contest starts, as the outcome is based on real-life player performances in AFL matches.

Contest Cancellation by Fantasy Cricket AU

  • Insufficient Participants: If a contest does not meet the minimum required number of participants, Fantasy Cricket AU reserves the right to cancel the contest. In such cases, all entry fees will be fully refunded to the participants.
  • Technical Issues: If technical issues, server problems, or unforeseen circumstances prevent the fair conduct of the contest, Fantasy Cricket AU may cancel the contest. A notification will be sent to participants, and entry fees will be refunded.
  • Violation of Rules: If a contest is canceled due to violations of our Fair Play Policy or any other platform rules, refunds may not be issued to those involved in the violation.

Refund Policy

  • Eligible Refunds: Refunds may be processed under the following circumstances:
    • Contest cancellation by Fantasy Cricket AU.
    • User-initiated cancellations before the contest begins.
    • Errors in billing or payments.
  • Refund Method: Refunds will be credited to your Fantasy Cricket AU account balance. You can use this balance for future contest entries or request a withdrawal according to our standard procedures.
  • Non-Refundable Situations: The following situations do not qualify for refunds:
    • User disqualification due to rule violations.
    • Losses based on the performance of selected players.
    • Requests made after the contest has started or ended.

Withdrawal of Account Balance

  • Withdrawal Requests: Users can request to withdraw their account balance at any time, provided they meet the minimum withdrawal amount specified on the platform. Withdrawals will be processed to the linked payment method.
  • Processing Time: Withdrawal requests are typically processed within 3-5 business days, though times may vary depending on your payment provider.
  • Withdrawal Fees: Fantasy Cricket AU may charge a small fee for processing withdrawals. Any applicable fees will be clearly stated during the withdrawal process.

How to Request a Refund or Cancellation

Contact Us: To cancel your contest entry or request a refund, please contact our customer support team at [email protected] with the relevant details, including your account information, contest details, and the reason for your request.

Review Process: Our team will review your request and respond within 24-48 hours. We may ask for additional information to process your request.

Changes to the Cancellation & Refund Policy

Fantasy Cricket AU reserves the right to update or modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to periodically review the policy. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Cancellation & Refund Policy, please contact us at [email protected].